Fee Collection and Refunds
We Train QLD charges fees for services provided to students undertaking training and assessment that leads to a nationally recognised outcome.
Fees are payable when a student has received a confirmation of enrolment. The initial fee payment must be made prior to commencing training or within 5 days of receiving an invoice from We Train QLD. We Train QLDmay discontinue training if fees are not paid in accordance with the agreed fee schedule. The current fees and charges for We Train QLD are published within the current schedule of fees and charges.
Schedule of Fees and Charges
The CEO is responsible for approving We Train QLD Schedule of Fees and Charges. The schedule of fees and charges is to include the following information:
− the total amount of all fees including course fees, administration fees, material fees and any other charges for enrolling in a training program;
− payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee;
− the nature of the guarantee given by We Train QLD to honour its commitment to deliver services and complete the training and/or assessment once the student has commenced study;
− any discounts, fee reductions or exemptions available for multiple enrolments, concession card holders, continuing students, group bookings etc;
− the fees and charges for additional services, including such items as issuance of a replacement qualification parchment or statement of results and the options available to students who are deemed not yet competent on completion of training and assessment; and
− We Train QLD refund policy.
The following refund policy will apply:
− Students, who give notice to cancel their enrolment 10 business days or more prior to the commencement of a program, will be entitled to a full refund of fees paid.
− Students who give notice to cancel their enrolment 9 business days or less prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by We Train QLD is required to cover the costs of staff and resources which will have already been committed based on the student’s initial intention to undertake the training.
− Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees of any fees paid in advance. An exception to this policy is where We Train QLD fails to fulfil its service agreement and fees are refunded under our guarantee to clients.
Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form.